Sales policy

We thank you for your reservation. Please take note of our sales policy:

• Prepayment of 100,00% required for this booking
• Check-in time is after 14:00 on arrival day.
• Check-out time is before 12:00 on departure day.
• Late check-out may result in extra charge.
• Room rates include local tax and service charges.
• Note that children aged 6 and older are charged the adult rate. Please include them in the number of adults.
• Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

Your room will be guaranteed for late arrival.

Please do not hesitate to contact our reservation office at the following e-mail address: reserve@silkroad.net for any additional info.
Hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Cancellation policy

The reservation will be held by 24:00, on arrival date

The reservation can be cancelled online no less than 0 day(s) prior to arrival.

In case of no show, we will apply a cancellation fee of 100% of reservation value.

• In case of cancellation 1-15 days before arrival, we charge a cancellation fee of 1 overnight(s) in selected accommodation.